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FAQ’s – Frequently Asked Questions

Using the Library – General Info / Rules
        1.  What are the Thrift Library’s hours? What about holidays?
        2.  How does the Thrift Library's hours compare to other libraries?
        3.  Where can I find general information about the library including rules, resources and services?
        4.  How can I contact the library?
        5.  Can I still check out books if I forget my Student ID? 
        6.  What do I do if my books are overdue?
        7.  How do I check my library account? 
        8.  Can magazines be checked out of the library?

        9.  What are the rules for the Study Rooms?

Research, General
        1.  Where should I start my research?
        2.  I’m having trouble beginning my research. How do I get started? 
        3.  What’s the difference between a “general” encyclopedia” and a “subject” encyclopedia?
        4.  I’ve looked everywhere I know to look and still can’t find what I need. What do I do now?
        5.  Is it ok to use the internet for research?
        6.  How can I be sure I’m using reliable/scholarly resources?
        7.  How do I avoid plagiarism?

Finding Books 
        1.  Where do I go to find books?
        2.  How do I use the Public Access Catalog (PAC)?
        3.  I’ve written down the call number. Now how do I find the book?

        4.  How can I get a book the library doesn’t own?
        5.  How much is Interlibrary Loan and how long does it take?
        6.  Can I use other libraries?
Finding eBooks
        1.  How do I find an eBook?
        2.  What are the best sources for eBooks?
        3.  How do I sign up for NetLibrary (eBooks)?

Finding articles – Using Databases
        1.  I’m trying to get into the databases from off campus, but I can’t get in.
        2.  Why are some articles listed in the databases not available? How do I get them?
        3.  When I click on a particular database link it takes me to a “certificate warning.”
        4.  How do I know which database to search for a particular subject?
        5.  How do I know which database to search for a particular journal?
        6.  How do I save my research when using a database?
        7.  What is an Article Alert and how do I sign up for it?
        8.  How do I limit my database search to a specific periodical?

Writing Papers
        1.  How do I cite my research?
        2.  Why don’t the citation examples given in some databases match the examples in the ALA, MLA, and Turabian handbooks?

Computers
        1.  Where can I type a paper?
        2.  Who’s in charge of the Bunton Computer Lab?
        3.  Why doesn’t the library provide access to MS Office – Word, Excel, etc.?
        4.  Can I print a document in the library?
        5.  How do I log into the wireless network in the library?
        6.  How can I save my research if I forgot my thumb drive/flash drive/memory stick?

Other
        1.  How do you subscribe to the Thrift Library Blog?
        2.  Can I do color printing in the library? 
        3.  Can I bring food or drink into the library?
        4.  Can the library let students into the Vandiver Art Gallery?
        5.  What is the library’s policy concerning lamination?
        6.  What do I do if I lose something in the library?

Special Topics
ArtStor
etvStreamlineSC
NAXOS

Using the Library – General Info / Rules
1.       What are the Thrift Library’s hours? What about holidays?

During the semester, our hours are typically:
      Monday – Thursday - 8 a.m. – Midnight
      Friday – 8 a.m. – 5 p.m.
      Saturday – 11 a.m. – 5 p.m.
      Sunday – 3 p.m. – Midnight

Library Schedule – Denotes changes in hours due to holidays, summer school, tween-semester, etc.
Library Calendar – Daily opening and closing times noted on a calendar.

Our hours are also available on the library website, The Thrift Library Blog, on the library’s entrance, and on the Electronic Bulletin Board next to the library entrance.

2.     How does the Thrift Library's hours compare to other libraries?
Quite well! The Thrift Library has some of the longest hours of its peer group, that is, other private South Carolina colleges and universities. For a detailed discussion of the library's hours, how they are determined, why they aren't longer, etc., and why it's not fair to compair us to Clemson or USC, click here .

3.       Where can I find general information about the library including rules, resources, and services?
The Library webpage is a great place to find needed information with lots of links. Of particular interest is the link to the About the Library LibGuide.

4.       How can I contact the library?
The library can be contacted through email at library@andersonuniversity.edu or by phone at (864) 231.2050. If you would like to contact a specific librarian, or find out which librarian supports which subject specialty, their email addresses and phone numbers can be accessed via the  Contact the Library Link. 
5.       Can I still check out books if I forget my Student ID?
No. Your student ID is required to check out books. This is for your safety – you certainly wouldn’t want someone other than you to check out books under your name. What if they didn't  return them and the library held you responsible? That wouldn't be fair at all. By requiring an ID, we can verify that we’re checking out books to the appropriate person.

6.       What do I do if my books are overdue?
You may renew materials over the phone at 231-2050, by email the library at library@andersonuniversity.edu, or do it yourself online through the Library Catalog using your library account.

7.       How do I check my library account?
Go to the Library Catalog and click on the Patron Account button. NOTE: You will need to know your five digit student ID number (located on bottom right of your student ID) and you will have to have first given the library a PIN of your choosing. Once logged on you can 1) determine what materials you have checked out and their due dates 2) renew materials

8.       Can magazines be checked out of the library?
No. Magazines are treated like Reference Books.

9.       What are the rules for the Study Rooms?

Everything you need to know about the Study Rooms is available this link - Study Rooms. (also available from the Library Home Page).

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu  Not only will we answer your question, we’ll add it to the list.

Research, General

1.       Where should I start my research?

Always start with the Thrift Library Home Page for reliable, scholarly information – NOT Google or Yahoo! Use the Library Catalog to look for books and eBooks and the library’s databases to look for articles. A great source of online assistance is LibGuides, which pulls together resources and advice on specific majors and topics.

2.       I’m having trouble focusing on my topic. How do I get started?
The best way to get a handle on a topic is to look it up in an encyclopedia. Not only will this give you an overview, but it may contain a bibliography of authoritative sources for further reading. Try Britannica Online – Academic Edition or Wikipedia. But, be careful not to write your paper using a “general” encyclopedia. This is just a way to get started. You will need many more references.  You can find some basic advice here  Getting Started

Also, consider scheduling a reference interview with one of the librarians. This will save you time, guarantee you better sources, and quite possibly result in a higher grade.

Note: If you are off campus, you will need to log on via the Off Campus Database Link to access Britannica Online. 

3.       What’s the difference between a “general” encyclopedia” and a “subject” encyclopedia?
“general” encyclopedia, like World Book or Britannica tries to provide basic information on all topics. “Subject” encyclopedias, like - Encyclopedia of Keynesian Economics, Encyclopedia of Medieval Literature, and the Cambridge Encyclopedia of Child Development  – narrow their focus to a special category of knowledge and provide in depth details. Also, they are not as scholarly. General encyclopedias are not used in serious research. Subject encyclopedias are.

4.       I’ve looked everywhere I know to look and still can’t find what I need. What do I do now?
Ask a librarian for help. You can find us at the Circulation Desk. You can also call 231-2050 or email us at library@andersonuniversity.edu

5.       Is it ok to use the internet for research?
Yes and no. All of the library’s databases and eBooks are accessible via the library’s web page – which is on the internet. So technically, you have to go to the internet to get to the library’s resources. However, when you use the library’s online sources you are using the same sources as in the library – books, articles, recordings, etc. - just in a digital format.

The way you get into trouble doing research on the internet is when you use Google and Yahoo! These search engines find the most “popular” sites (as well as the sites advertisers pay them to find). Your instructors want “reliable/scholarly” sites. If you go beyond the sites selected by the library you risk writing a paper based on false, slanted, or inferior information.

6.       How can I be sure I’m using “reliable/scholarly” resources?
Always start your research at the Thrift Library Home Page. There are enough “reliable/scholarly” resources there for almost any topic. Avoid Google and Yahoo! For further information, go to the library’s online tutorial on its web site called Evaluate It.  NOTE: Many databases allow you to limit your research to scholarly and peer-reviewed articles.

7.       How do I avoid plagiarism?
Plagiarism can be avoided if you simply cite your source whenever you quote, or paraphrase, or use somebody else’s idea. For further information, go to the library’s online tutorial on its web site called Plagiarism / Copyright.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Finding Books 

1.       Where do I go to find books?
Go to the library’s homepage and click on the Library Catalog link.

2.       How do I use the Library Catalog?

Type in the term or terms that best describe your topic. (Avoid long phrases. The more you type, the less you find.) Look at the results and then narrow them by clicking on the appropriate Subject, Author, Format, etc.  These results will provide you with relevant materials on your topic. 
For more information about using the Library Catalog use the Online Help button located at the top right corner of the screen.

3.       I’ve written down the call number. Now how do I find the book?
Call numbers that start with the letters REF will be downstairs in our reference section, and call numbers that start with CURR will be located in the Curriculum Lab upstairs. Most other books are in the Main Collection – that is located upstairs, and are arranged alphabetically by call number. Make sure, however, that you check the book’s location in the catalog record – if the location says something like “3-hr Reserve” the book is on reserve, and must be requested at the Circulation Desk.

Note that books are arranged upstairs by call number in a horseshoe shape from left to right, and that JUV – Juvenile Books are located on the last row on the right of the front section.

4.       How can I get a book the library doesn’t own?
Books and other resources we don’t own can be requested through Interlibrary Loan (ILL). To request a book, go to the Thrift Library Home Page, and in the second square down on the right side of the table you will find a link for Interlibrary Loan Requests. Fill out the form and submit it.

5.       How much is Interlibrary Loan and how long does it take?
Interlibrary Loan is free and takes about a week on average. Basic information about the Interlibrary Loan process may be found at the Interlibrary Loan Q&A’s link. 

6.  Can I use other libraries?
Yes. Currently enrolled college students in South Carolina may borrow books from all academic libraries in South Carolina. But you will need to plan ahead. A special ID card is required, available at the library's Front Desk. Rules vary from library to library.

Also, the Anderson Public Library gives Anderson University students free borrowing privileges. You will need to get an Anderson Public Library card.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Finding eBooks

1.       How do I find an eBook?
The best place to look is in the Library Catalog which contains All of the Library's eBooks. You can also look in individual eBooks collections. Find these on the Thrift Library Database Page under the EBooks heading.

2.       What are the best sources for eBooks?
Please check the Thrift Library's Ebook Page .  There you will find all of our ebook collections listed.  If you are off campus, you will have to access the collections through the Off Campus Database Access link.
eBooks on EBSCOhost, containing more than 41,000 eBooks, is the library’s largest eBook collection. There you can search across every single word on every single page on every single book - almost instantaneously - unlike the Library Catalog which only allows you to search Authors, Titles and Subject. ebrary is our newest collection that contains 70,00 titles!  Also located in the EBOOKS box on the Thrift Library Home Page are Credo Reference, with 624 full text reference books and the Gale Virtual Reference Library with 125 titles. Other than some classic works, most of these books are very current and are still under copyright, making them perfect for use in assignments and class projects. A number of  free websites having extensive collections of ebooks, such as Project Gutenberg and Google Books are also noted here. However, while these sites contain many, many freely available ebooks, most of these are older books.  For additional help try the library’s LibGuide - About EBooks.

Note: If you are off campus, you will need to log on via the Off Campus Database Link to access eBooks on EBSCOhost, Credo Reference, and Gale Virtual Reference Library.

3.       How do I sign up for eBooks on EBSCOhost?
eBooks on EBSCOhost is very easy to sign up for. In fact, if you already have an EBSCOhost account, you are already signed up. From within eBooks on EBSCOhost, click on Folders. Then click on Create a Free Account (located on the right side of the screen). You will just need to fill out a few questions and create a username and password. Once your account is created, you can access eBooks from EBSCOhost from all over the world, 24/7.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Finding articles – Using Databases

1.       I’m trying to get into the databases from off campus, but I can’t get in.
Make sure you’re using the Off-campus Database Access link. You will have to log on using your Anderson University email name and address. If that does not work, call the call the Help Desk at 231-2457. For a visual demonstration click on: Logging on to the Anderson University Databases from Off Campus.

2.       Why are some articles listed in the databases not available? How do I get them?
Most databases index far more journals and articles than are available in full text. The first place to check for an article you can’t find in a database is in our A-Z Title List (located on the Thrift Library Home Page under "Articles" in the first left column). This will allow you to search by journal title. You can find information on whether we subscribe to the journal, whether we have it in print or online, and, if it’s online, what databases we have it in and the years that we have it for. Sometimes articles are available in other databases. If that is not the case but we have it in print, you can find the current copy on the magazine shelves. Some older journals are bound – they are located on the tall shelves next to the reference section. Others are stored downstairs and must be requested at the front desk. If we don’t subscribe to the magazine or journal at all, the article can be requested through interlibrary loan.

3.       When I click on a particular database link it takes me to a “certificate warning.”
Ignore the warning and click on “Continue to this website.”

4.       How do I know which database to search for a particular subject?
The Thrift Library Database page  provides a Subject Listing located below the two columned Title Listing.  Click on your desired subject and you will be taken to a listing of recommended databases.

Note: If you are off campus, you will need to log on via the Off Campus Database Link to access the library’s databases through the above link.

5.        How do I know which database to search for a particular journal?
Information about the journals we subscribe to is available through the A-Z Title List, which can be found on the Thrift Library Home Page in the top right square of the table. Within the A-Z Title List, you can search by journal title, browse by subject, or view lists of titles available in each database. To search for a particular journal, type its name in the box at the top of the page. The results you get from this search will let you know if we have the journal, what formats we have it available in (print or electronically), what databases that journal can be found in, and what dates we have it available for. For more information click here: Using A-Z Title List to Find a Periodical

6.       How do I save my database research?
Many databases allow the user to email articles to themselves or create a personal, online folder for storing your research. Although the steps of procedure vary from database to database, each will require the user to first set up an online account.

7.       What is an “Alert” and how do I sign up for it?
Alerts are emails sent to you by a database to alert you to the fact that a newly published article or journal issue is now available. The alerts are automatically generated according to your instructions. For instance, you can tell a database to send you all newly published articles on   “the history of theatre in 19th century London” or the table of contents of the latest Sports Illustrated.

8.       How do I limit my database search to a specific periodical?
Each database vendor - Ebsco, Gale, ProQuest, H.W. Wilson, etc, does it a little differently, but all require you to use the Advanced Search Mode and then type in the periodical name in the Journal TitlePublication Titles, or Journal Name field. Some databases allow searching under multiple titles and most provide a means to browse a list of titles included in that particular database.  Here is an example using EBSCO Databases: How to Limit Your Search to a Particular Periodical.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Writing Papers

1.       How do I cite my research?

For online assistance go to Citing Sources, located in the Research Assistance Box on the Thrift Library Home Page.  Also check our Citing Sources LibGuide.

2.       Why don’t the citation examples given in some databases match the examples in the ALA, MLA, and Turabian handouts?
Many databases (Academic Search Premier, Academic One File, Credo Reference, etc.) generate citations for their content, and do it for multiple styles - APA, MLA, Chicago, Turabian, etc. The same goes for the free citation generation websites. Most are good at traditional resources, but poor at online resources. One problem is that style usage continues to change and it takes online vendors time to catch up. Another problem is that style usage is a very complicated issue. Most online vendors try to simplify it and so often provide a “simplified” citation. This results in portions of the citation being dealt with badly, particularly urls, format variances, and database identifications.
It’s usually a simple matter to correct them, though, using the examples provided in the citation handouts provided by the library at the Citing Sources – APA, MLA, Turabian link.  The examples are of the library’s most used databases and are based on the ALA, MLA, and Turabian Style Guide Manuals
Citations should always be double checked for accuracy!

Examples of Improper Citation Generated by Online Resources

Academic OneFile (APA Style)
Sobel, Karen. "Promoting library reference services to first-year undergraduate students: what works?." Reference & UserServices Quarterly 48.4 (Summer 2009): 362(10). Academic OneFile. Gale. Anderson University. 18 Aug. 2009

Academic Search Premier (APA Style)
Sobel, K. (2009, Summer2009). Promoting Library Reference Services to First-Year Undergraduate Students: What Works? Reference & User Services Quarterly, 48(4), 362-371. Retrieved August 18, 2009, from Academic Search Premier database.

Wilson OmniFile Full Text Mega (APA Style)
Sobel, K. (2009). Promoting Library Reference Services to First-Year Undergraduate Students: What Works?. Reference & User Services Quarterly, 48(4), 362-71. Retrieved August 18, 2009, from OmniFile Full Text Mega database.

BibMe Bibliography Maker (Online Tool)Sobel, Karen. "Promoting library reference services to first-year undergraduate students: what works?." Academic OneFile. 18 Aug. 2009

Corrected Citation
Thrift Library Style Guide (APA Style)
Sobel, K. (2009). Promoting library reference services to first-year undergraduate students: what works? Reference & User Services Quarterly, 48(4), 362-371.  Retrieved August 18, 2009, from Academic Search Premier database.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Computers

1.       Where can I type a paper?
The Bunton Computer Lab in the basement of the Thrift Library provides the usual Microsoft Office software as well as additional software program suitable for creating papers, spreadsheets, power point presentations, and more.

2.       Who is in charge of the Bunton Computer Lab?
The IT Department/Help Desk. Contact them regarding lab hours, paper, toner, etc. at 231-2457 or help@andersonuniversity.edu

3.       Why doesn’t the library provide MS Office – Word, Excel, etc. on its computers?
The library’s public access computers are reserved exclusively for research and reference. This was done at the request of students who frequently found themselves unable to do database research, or even look up books on the Library Catalog, because the library’s computers were being monopolized by other students working on papers. To satisfy both groups, 39 computers containing MS Office were placed in the Bunton Computer Lab while 12 “Office- Free” computers were placed in the library.

4.       Can I print a document in the library?
Yes. The library has two emergency print stations for use when the Bunton Lab is unavailable.

5.       How do I log into the wireless network in the library?
·         For easy, but unsecured access to the Internet, select AUGUEST for your wireless network connection. No Password or username needed.
·         For “secured” access to the Internet, T Drive, and Student Apps Folders, select AULIBGUEST for your wireless network connection. This will require you use your AU email name and password.

6.       How can I save my research if I forgot my thumb drive/flash drive/memory stick?
·         You can check out a thumb drive at the front desk just as you can a book.
·         You can also purchase floppies, thumb drives, CD-Rs, and CD-RWs at the front desk.
·         Finally, most of the library’s databases allow the user to email articles to themselves or create a personal, online folder for storing your research.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Other

1.        How do you subscribe to the Thrift Library Blog?
The Thrift Library Blog is good way to keep up on what’s going on in the library. To subscribe to the Thrift Library Blog, you will need to have an RSS aggregator or reader (like Google Reader or a similar service). RSS stands for "really simple syndication" and an RSS reader or aggregator is a free service you can use to view all of your blogs in one place. This video is a quick and easy explanation of how RSS feeds work and how to subscribe to them. http://www.youtube.com/watch?v=0klgLsSxGsU 

2.       Can I do color printing in the library.
The library has a color photocopier which costs 50 cents per copy.

3.       Can I bring food or drink into the library?
No. There is a $50.00 fine for bringing food or drink into the library.  Bottled water is an exception from this rule.

4.        Can the library let students into the Vandiver Art Gallery?
Please contact the Art Department concerning the Art Gallery.  The library does not supervise activity in the Art Gallery.  The only time we open the art gallery for a student is upon the permission of a professor.

5.        What is the library’s policy concerning lamination?
We do offer lamination service.  Please drop off items to be laminated the day before you need it.  Laminating is done weekday mornings before the library opens and is not available on weekends.  Cost is 50 cents per foot for AU Students and $1 per foot for non AU students.  All items must be 3” wide by 3” tall.

6.       What do I do if I lose something in the library?
The library has a Lost and Found. Ask at the Front Desk or call 231-2050. However, since the college also has a Lost and Found, and since someone finding your lost article might take it there rather than to us, you should also check at the Switchboard in Merritt. Call 0 from on campus or 231-2000 from off campus. 

By the way, the most frequently found items in the library are Thumb Drives, and they almost never have a name or telephone number on them.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

Special Topics

Note: If you are off campus, you will need to log on via the Off Campus Database Link to access ArtStor, etvStreamlineSC, and NAXOS for the first time. Once registered you will be able to log in from off campus.

ArtStor
ArtStor is a giant collection of thousands upon thousands of images – paintings, photographs, sculpture, metalwork, buildings, architectural drawings, etc.  You can search ArtStor without logging in. However, if you want to use all the bells and whistles including creating and looking at saved collections of images, you will need to create a user account. You must do this from on campus. Thereafter you may access your account from anywhere. The following pages may be useful – What is ArtStore and Getting Started. Additional information is available at Online Help.

etvStreamlineSC
etvStreamlineSC provides thousands of audio and video clips for use in the classroom. New users must sign up for an account using a secret password available from the library at 2050. You will be asked to provide your name and AU student number.

NAXOS
NAXOS is an online site for listening to streaming classical music. It contains over a half million recordings. AU instructors can create and share playlists for their classes. These are found by clicking on Playlist, and then the instructor’s name and class. NAXOS has User Guides and Video Tutorials. Just click on Help in the upper right-hand corner.

Can’t find the question you need? Contact the library at 2050 or library@andersonuniversity.edu Not only will we answer your question, we’ll add it to the list.

 



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