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Complaint Procedure

Students and other interested parties who have complaints regarding institutional policies and practices, or who wish to request deviation or release from the requirements of University programs or policies, must submit written statements summarizes their concerns to the following offices:

  1. Enrollment Services – matters pertaining to admissions and financial aid.
  2. Academic Affairs – matters relating to academic programs and policies.
  3.  Student Development – matters relating to student development programs and policies.
  4. Finance and Administration – matters relating to financial, business operations, and facilities (including buildings and grounds) programs and policies.
  5. Information Technology – matters relating to information technology services, systems, and policies.
  6. Athletics – matters relating to athletic programs and policies.

This policy requires the above offices to maintain records of complaints and how they are processed. Each office named above will maintain a “log” in each area recording names of complainants, date of complaints, the nature of complaints, and a supporting file reflecting actions taken in response to complaints. Each office must provide a simple written procedure statement which states the steps in the complaint process to each complainant.



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